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Stronger Margins.

1. Introduction

ASTROVIA PTY LTD (ABN 71 688 000 768) ("Astrovia", "we", "us", "our") is committed to protecting your privacy and handling personal information in a transparent, secure, and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use the Astrovia platform, applications, websites, and related services (collectively, the "Services").

Astrovia primarily provides services to businesses; however, this policy applies to all personal information processed in connection with the Services.

Registered Address:
ASTROVIA PTY LTD
The Commons, Level 1
55 Collins Street
Melbourne VIC 3000
Australia

2. Information We Collect

Information you provide directly:

• Account details (name, email address, company name)
• Business and store information (including Shopify store data and transactional records)
• Personal data of your customers where you act as the data controller
• Payment details (processed securely by Stripe. Astrovia does not store full card details)
• Communications and support requests

Information collected automatically:

• Usage data, logs, and analytics
• Device, browser, and operating system information
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use information collected to:

• Provide, operate, and maintain the Services
• Integrate with third-party platforms (e.g. Shopify, payment providers)
• Generate tax, duty, compliance, and analytics reports
• Process subscriptions and payments
• Communicate service updates and administrative notices
• Respond to enquiries and provide customer support
• Improve, test, and develop platform features
• Meet legal, regulatory, and compliance obligations

Where applicable, processing is based on contractual necessity, legitimate interests, or legal obligations.

Astrovia does not use customer data to train public AI models and does not resell personal information.

4. Disclosure of Information

We may share information with:

• Service providers (e.g. hosting, analytics, payment processors)
• Approved tax intermediaries or compliance partners, where required to perform Services
• Regulators or authorities, where legally required
• Successors or acquirers, in the event of a corporate transaction

We do not sell personal information.

5. Data Security

We implement commercially reasonable security measures, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Role-based access controls
• SOC-aligned internal security practices
• Monitoring and regular system reviews

No system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information only for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your jurisdiction (including Australia, the UK, EU, and other regions), you may have rights to:

• Access or correct your information
• Request deletion or restriction of processing
• Object to certain uses
• Request data portability
• Withdraw consent (where applicable)

Requests can be made via hello@astrovia.io.

8. International Transfers

Your information may be processed in jurisdictions outside Australia. Where required, appropriate safeguards such as standard contractual clauses or equivalent mechanisms are implemented.

9. Cookies

We use cookies to operate the platform, analyse usage, and improve performance. You may control cookies via your browser settings.

10. Changes

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Last updated" date.

11. Contact

For privacy enquiries: hello@astrovia.io

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Astrovia platform and Services.

By using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Services

Astrovia provides a software platform and managed coordination tools designed to assist eCommerce businesses with:

• Cross-border tax and compliance workflows (including VAT, GST, IOSS)
• Customs duty and landed-cost calculations
• Profitability analytics and reporting
• US nexus exposure tracking
• Data mapping, reconciliation, and reporting tools

Astrovia integrates with third-party platforms and service providers.

Astrovia does not act as a statutory tax agent, customs broker, fiscal representative, or legal advisor unless expressly agreed in writing.

3. Account Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Accept responsibility for all activity under your account
• Ensure you have authority to bind your business

You must be at least 18 years old.

4. Subscription, Billing & Payments

• Subscriptions are billed monthly unless otherwise agreed
• Fees are quoted in AUD and exclusive of GST unless stated
• Payments are processed via Stripe
• You authorise Astrovia to charge your selected payment method
• Cancellations take effect at the end of the billing period
• No refunds for partial billing periods
• Pricing may change with at least 30 days' notice
• Taxes may apply in addition to stated fees depending on jurisdiction

5. Acceptable Use

You must not:

• Use the Services unlawfully or fraudulently
• Interfere with platform security or availability
• Misrepresent data, ownership, or authority
• Reverse engineer, resell, or exploit the Services
• Upload malicious code

6. Data Ownership

You retain ownership of your data.

You grant Astrovia a limited, non-exclusive licence to use your data solely to provide, operate, and improve the Services.

7. Intellectual Property

All platform software, designs, trademarks, and content are owned by Astrovia or its licensors and are protected by law.

8. Disclaimers

• Astrovia provides software and managed coordination tools only
• We do not provide tax, legal, accounting, or customs advice
• All outputs are informational and indicative
• You remain responsible for verifying accuracy, filings, classifications, and compliance
• Services are provided "as is" without warranties

9. Limitation of Liability

To the maximum extent permitted by law:

• Astrovia is not liable for indirect or consequential losses
• Total liability is capped at fees paid in the preceding 12 months
• Astrovia is not liable for reliance on reports, estimates, or calculations

Nothing in these Terms limits liability where such limitation is prohibited by law.

10. Indemnity

You agree to indemnify Astrovia against claims arising from your use of the Services, data provided, or breach of these Terms.

11. Termination

Astrovia may suspend or terminate access for breach or risk. Upon termination, your licence to use the Services ends.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Courts of Victoria have exclusive jurisdiction.

13. Changes

We may update these Terms. Continued use constitutes acceptance of the updated Terms.

14. Contact

hello@astrovia.io

Astrovia is designed to meet the security, governance, and operational standards required by high-growth and enterprise eCommerce businesses operating globally.

We focus on transparency, control, and defensible compliance.

Data Security

• Encryption in transit and at rest using industry-standard protocols (TLS / AES-256)
• Secure cloud infrastructure with monitored access controls
• Role-based access permissions across all environments
• Continuous monitoring and internal security reviews

No system is completely immune to risk, but security is built into Astrovia at every layer.

Access & Governance

• Role-based access control (RBAC)
• Full audit trails for key system actions
• Environment separation for production and internal tooling
• Principle-of-least-privilege enforced across services

Designed for governance.

Privacy & Data Protection

Astrovia complies with global data protection principles, including:

• GDPR (EU / UK)
• Australian Privacy Principles (APPs)
• CCPA-aligned handling where applicable

Customer data is:

• Never sold
• Never used to train public AI models
• Processed solely to deliver Astrovia services

Astrovia acts as a data processor when handling customer data on behalf of merchants.

Third-Party Integrations

Astrovia integrates with trusted third-party platforms including:

• Shopify
• Stripe
• Cloud infrastructure providers

Each integration is scoped to minimum required access.

Compliance Disclaimer

Astrovia provides software and managed coordination tools only.

Astrovia does not act as a licensed tax agent, customs broker, fiscal representative, or legal advisor unless explicitly agreed in writing.

All outputs are informational and merchants remain responsible for final filings, classifications, and regulatory compliance.

Questions?

For security or compliance enquiries: hello@astrovia.io