Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Astrovia ("Company," "we," "our," or "us") governing your access to and use of the Astrovia platform and services ("Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

Astrovia provides a tax management and compliance platform that includes:

• Tax calculation and reporting tools for global e-commerce businesses
• VAT, GST, and sales tax compliance management
• Tax remittance services as your authorized agent
• Integration with e-commerce platforms (including Shopify)
• Financial reporting and analytics

3. Agency Relationship and Authorization

3.1 Scope of Agency

By using our tax remittance services, you authorize Astrovia to act as your agent for the limited purpose of:

• Preparing and filing tax returns on your behalf with relevant tax authorities
• Remitting tax payments to tax authorities using funds you provide
• Communicating with tax authorities regarding your filings
• Receiving correspondence from tax authorities on your behalf

3.2 Client Obligations

As the principal in this agency relationship, you remain responsible for:

• Ensuring all data and information provided to Astrovia is accurate, complete, and current
• Maintaining valid tax registrations in all relevant jurisdictions
• Providing sufficient funds for tax remittance in a timely manner
• Reviewing all reports and filings before submission
• Notifying us promptly of any errors or discrepancies
• Complying with all applicable tax laws and regulations

3.3 Limitations of Agency

Our agency is strictly limited to the activities described above. We are not authorized to:

• Make tax elections or strategic decisions on your behalf
• Negotiate with tax authorities regarding disputes or audits
• Provide tax planning or optimization advice
• Represent you in legal proceedings

4. Tax Calculations and Accuracy

4.1 Calculation Methodology

Astrovia calculates taxes based on:

• Data you provide or authorize us to access from connected platforms
• Current tax rates and rules as published by tax authorities
• Our interpretation of applicable tax regulations

4.2 Data Accuracy Responsibility

4.3 No Guarantee of Accuracy

While we strive for accuracy, we do not guarantee that our calculations will be error-free or accepted by tax authorities. Tax laws are complex and subject to interpretation. You should:

• Review all calculations and reports before relying on them
• Consult with qualified tax professionals regarding complex situations
• Maintain your own records and verify calculations independently

5. Global Tax Compliance

5.1 Jurisdictional Variations

Tax laws, rates, thresholds, and filing requirements vary significantly across jurisdictions and change frequently. We endeavor to maintain current information but cannot guarantee completeness or accuracy of tax rules for all jurisdictions worldwide.

5.2 Your Compliance Obligations

You are solely responsible for:

• Determining which jurisdictions require tax registration and collection
• Obtaining and maintaining valid tax registrations
• Understanding and complying with local tax obligations
• Seeking professional advice regarding your specific compliance requirements

5.3 Regulatory Changes

Tax regulations change frequently. We will make reasonable efforts to update our systems to reflect changes, but there may be delays. You should independently monitor regulatory changes affecting your business.

6. Limitation of Liability

6.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

6.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• ASTROVIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
• ASTROVIA SHALL NOT BE LIABLE FOR ANY TAX PENALTIES, INTEREST, OR ADDITIONAL TAXES ASSESSED BY TAX AUTHORITIES
• ASTROVIA SHALL NOT BE LIABLE FOR ERRORS OR OMISSIONS IN TAX CALCULATIONS RESULTING FROM INACCURATE, INCOMPLETE, OR OUTDATED DATA PROVIDED BY YOU
• ASTROVIA'S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU TO ASTROVIA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM

6.3 Specific Exclusions

Without limiting the foregoing, Astrovia is not liable for:

• Tax authority decisions to reject, audit, or challenge any filing
• Changes in tax laws or rates after calculations are made
• Delays or failures in tax authority systems
• Your failure to provide accurate information
• Your failure to review reports before submission
• Losses arising from your reliance on our Service without independent verification
• Any actions or inactions of third-party service providers

6.4 Essential Basis of Agreement

The limitations and exclusions in this section are an essential part of these Terms. Without these limitations, we would not be able to provide the Service at the current pricing.

7. Indemnification

You agree to indemnify, defend, and hold harmless Astrovia and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Inaccurate, incomplete, or fraudulent data you provide
• Your failure to pay taxes when due
• Any claim by a tax authority related to your tax obligations

8. Payment Terms

8.1 Fees

You agree to pay all fees associated with your use of the Service as described in our pricing documentation. Fees are non-refundable except as expressly stated in these Terms.

8.2 Tax Remittance Funds

For tax remittance services, you must provide sufficient funds in advance of filing deadlines. We will not file or remit taxes without adequate funds. You are responsible for any penalties or interest resulting from late payment due to insufficient funds.

8.3 Currency

Tax remittances are made in the currency required by the relevant tax authority. Currency conversion fees and exchange rate fluctuations are your responsibility.

9. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Ensuring authorized users comply with these Terms

10. Intellectual Property

The Service, including all content, features, and functionality, is owned by Astrovia and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us. You remain responsible for all fees incurred prior to termination and any pending tax obligations.

11.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• At our sole discretion for any reason with 30 days' notice

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your data as required by law and our data retention policy. Pending tax filings will be completed if funds are available.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us and attempt to resolve any dispute informally for at least 30 days.

12.2 Governing Law

These Terms are governed by the laws of Australia, without regard to conflict of law principles.

12.3 Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Astrovia regarding the Service.

13.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

13.5 Modifications

We reserve the right to modify these Terms at any time. We will provide notice of material changes. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

14. Contact Information

For questions about these Terms, please contact us at:

Astrovia
Email: legal@astrovia.io
Website: https://astrovia.io